Monday, February 18, 2013

It's just a library card

I've never been a big fan of going to the library I don't know why as it's nice and quiet with a lot of comfy chairs to sit in.  Maybe it's the "forced" quiet that bothers me or maybe it's just not for me?  Whatever the case we just don't go, period end of story.  Well a few weeks ago my daughter and I were talking about taking a book out from the library, I think she was actually talking about her schools library but I became motivated and immediately grabbed the IPad to see how we can check out books from our public library.  There are actually several books I would like to read and the library is always the most affordable way to go when it comes to reading books or watching a great movie for that matter. 

So here I am using the IPad for about the third time in about three months and I'm all thumbs!  I figured hey, "why don't i just call the library" and ask for help?  I'm gadget challenged and figured I would make more progress by speaking to an actual human being.  The clock is now approaching 8:30 on a weeknight and I'm determined to create a lo gin account on the libraries website. 

I dial the number and explain that I'm looking to set up an account.  I also didn't have my library card handy but figured the information could be looked up by verifying some basic contact information.  Needless to say I was a little taken aback when the person on the other end of the phone firmly stated she was unable to provide any information regarding my account unless I came into the library in person.  WHAT, I said to myself in my inside voice?  It's a library card not a health insurance card and even then BC/BS verifies everything under the sun but eventually they help you out.  I couldn't believe it and I think I actually started laughing a bit, she was not amused as you can imagine. 

I politely hang up and then tear through the house looking for someones library card and eventually my son says "i found mine and here you go".  I call the library back hoping to get someone else on the phone but of course that didn't happen.  I explained that I couldn't find my library card or my daughters but had my sons and was happy to give her his card number.  She went on about how I couldn't use his library card to gain access to the libraries website, HUH?  She further explained that she would need to verify his information directly with him, DOUBLE HUH?  My son was in the middle of eating an apple and peanut butter when I asked him to come to the phone.  The lady on the other end of the line asked him to verify his information, our address and his age, he is 12!  Not only did his library card expire a year ago but apparently I forgot to update our new address when we moved last summer.  He handed the phone back to me and I asked again for assistance in creating a lo gin. 

She went on to explain again that because it's not my library card even though my son is 12 she is unable to provide any assistance and that I would have to come into the library to renew our card, pay our .50 cent past due balance and ask for help in gaining access to the website.  Oh, and I would need to bring both my son and daughter in to renew their cards as this "service" cannot be done over the phone or via email. 

I was again befuddled but ended the conversation, hung up the phone and shook my head. 





I just want to go to sleep......

Have you ever had trouble falling asleep?  I have, numerous times and know I'm not alone.  My recent episode lasted about a week and I really didn't think I was going to make it through, missing two days of work because I just couldn't function.  Well, I had to function because I'm a single mom of two kids ages 10 & 12, but it was very difficult.  I tried everything, even Valerian Root for the first time.  Boy does that stuff have a funny smell to it!   I also tried Tylenol PM, a glass of wine and a few other fly by the night concoctions, but they all failed including envisioning a big red Stop Sign!  I don't what happened but eventually I was finally able to get back into a "normal" sleeping pattern and am so grateful. 

Wishing you a restful and sound sleep:)